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Promise Health Plan

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Home / Providers / Appeals & Disputes

Appeals & Disputes

If you have a question about how a claim was processed or on a precertification request denial, you can call Promise Health Provider Support at (855) 504-6363 to get more information about the determination or try to resolve the issue or obtain further clarity. In some cases, issues can be resolved by providing additional information, as requested by Promise Health Plan.

If your issues cannot be resolved informally, as a provider you have the right to appeal the determination of any denied services or claim by filing an appeal with us.

You can find information on how to proceed with an appeal on your Explanation of Provider Payment (EPP), or you can contact Promise Health Plan’s Provider Support at (855) 504-6363.

Timeframes for filing an appeal vary depending on applicable state or federal requirements.

300 E McBee Avenue,
Suite 501
Greenville, SC 29601
info@PromiseHealthPlan.com
833-706-1287
Code of Excellence
The information on this website is provided for general guidance only and is not a guarantee, binding offer, or other commitment of Promise Health Plan.